Frequently Asked Questions

All-in-one platform for pool players, venues, and leagues. Track games, find places to play, manage tournaments, and connect with other players.

Yes! The Free plan gives you full gameplay — game tracking, Cue Ratings, joining tournaments and leagues, challenges, session recaps, venue discovery, beginner practice drills, and community features. Upgrade to Pro ($9.99/month) for ad-free play, the full drill library, deep analytics, form charts, custom flair, and unlimited posts.

Cued Up is a Progressive Web App (PWA). Visit cuedupapp.com on your phone and add it to your home screen — it works just like a native app, no app store required.

Cued Up is a PWA (Progressive Web App). Just visit cuedupapp.com on your phone, tap "Add to Home Screen," and you’ll get a full app-like experience — offline support, push notifications, and fast loading. No app store needed.

On cuedupapp.com you can sign in with Google, or with your email and password. Sign in with Apple is available in the iPhone app only — the website and the Android app offer Google and email.

Your Cue Rating starts at 1200 and adjusts based on wins and losses. Beating higher-rated players earns more points. It uses the same family of maths as chess ratings, and it accounts for how sure the system is about you — a new player’s number moves fast, a settled one moves slowly.

Credits are Cued Up’s optional virtual currency, redeemable in-person at participating venues (1 credit ≈ $0.25). Credits aren’t used to unlock in-app digital content or features. Tournament entry fees, when any, are paid at the door to the hosting venue — not through the app.

One flat plan at $49.99/month with every feature included — unlimited tables and staff, game tracking, kiosk, TV displays, tournaments, leagues, and full analytics. Enterprise pricing available for multi-location chains. See our pricing page for details.

Just a phone or tablet to start. For kiosk mode, any device with a browser works. We also support Raspberry Pi for TV displays and NFC tags for tables.

Request a demo and we’ll walk you through everything. No credit card required.

Yes! Both APA and BCA rulesets are built in, including handicap calculations and race-to formats.

Yes, players can be on multiple teams across different leagues and venues.

Yes. All data is encrypted in transit and at rest. We use Supabase with Row Level Security (RLS) to ensure you can only access your own data, and Stripe handles all payment processing — we never store your card details.

Yes. You can export your game history and stats as a CSV file from Settings at any time.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe, our secure payment processor.

Yes. There are no contracts or commitments. You can cancel your subscription at any time from your account settings, and you’ll keep access through the end of your billing period.

Yes. We offer a 30-day money-back guarantee on all subscriptions. If you’re not satisfied, contact us and we’ll issue a full refund.