Frequently Asked Questions

All-in-one platform for pool players, venues, and leagues. Track games, find places to play, manage tournaments, and connect with other players.

Yes! The Free plan gives you full gameplay — game tracking, ELO ratings, leagues, tournaments, challenges, wagers, venue discovery, practice drills, and community features. Upgrade to Verified ($14.99 one-time) for ad-free play and a verified badge, or Pro ($9.99/month) for deep analytics, session recaps, form charts, and more.

Cue’d Up is a Progressive Web App (PWA). Visit cuedupapp.com on your phone and add it to your home screen — it works just like a native app, no app store required.

Cue’d Up is a PWA (Progressive Web App). Just visit cuedupapp.com on your phone, tap "Add to Home Screen," and you’ll get a full app-like experience — offline support, push notifications, and fast loading. No app store needed.

Your ELO starts at 1200 and adjusts based on wins and losses. Beating higher-rated players earns more points. It’s the same system used in chess.

Credits are Cue’d Up’s in-app currency. Use them for tournament entry fees, challenges, and more. 1 credit = $0.25.

Yes! The free score tracker at cuedupapp.com/basic works completely offline with no account needed.

The Bar plan is $39.99/month (up to 6 tables, 3 staff accounts) and the Pool Hall plan is $99/month (up to 30 tables, 10 staff accounts). Add-ons and Enterprise pricing are also available. See our pricing page for full details.

Just a phone or tablet to start. For kiosk mode, any device with a browser works. We also support Raspberry Pi for TV displays and NFC tags for tables.

Request a demo and we’ll walk you through everything. No credit card required.

Yes! Both APA and BCA rulesets are built in, including handicap calculations and race-to formats.

Yes, players can be on multiple teams across different leagues and venues.

Yes. All data is encrypted in transit and at rest. We use Supabase with Row Level Security (RLS) to ensure you can only access your own data, and Stripe handles all payment processing — we never store your card details.

Yes. You can export your game history and stats as a CSV file from Settings at any time.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe, our secure payment processor.

Yes. There are no contracts or commitments. You can cancel your subscription at any time from your account settings, and you’ll keep access through the end of your billing period.

Yes. We offer a 30-day money-back guarantee on all subscriptions. If you’re not satisfied, contact us and we’ll issue a full refund.