Privacy Policy

Cue'd Up LLC ("Cue'd Up," "we," "us," or "our") operates the Cue'd Up platform at cuedupapp.com. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

By using Cue'd Up, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, username, and optionally a profile photo. If you sign up through a third-party provider (e.g., Google), we receive basic profile information from that provider.

Game and Activity Data

We collect data about your games, including scores, opponents, ELO ratings, achievements, league participation, and match history. This data powers your stats, leaderboard rankings, and profile.

Location Data

With your permission, we collect your approximate location to help you discover nearby venues. You can disable location access at any time through your browser or device settings. We do not track your location in the background.

Payment Information

Payment processing is handled entirely by Stripe. We do not store your credit card number, bank account details, or other financial credentials on our servers. We receive only a transaction confirmation and basic billing details (e.g., last four digits of your card) from Stripe.

Usage and Device Data

We automatically collect information about how you interact with our platform, including pages visited, features used, browser type, device type, operating system, and IP address.

User-Generated Content

This includes posts, chat messages, direct messages, comments, and any other content you submit through the platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process transactions and manage subscriptions
• Calculate and display player stats, ELO ratings, and leaderboards
• Show you relevant venues based on your location
• Send you notifications about games, challenges, and league activity
• Provide customer support
• Detect and prevent fraud, abuse, or violations of our terms
• Analyze usage trends to improve the product

3. How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

Service Providers

We use the following third-party services to operate our platform:

• Supabase — Backend infrastructure, database, and authentication
• Stripe — Payment processing for subscriptions and credits
• Vercel — Website hosting and deployment

These providers access your data only as necessary to perform their services and are bound by their own privacy policies.

Public Profile Information

Your username, profile photo, game stats, ELO rating, and achievements are visible to other users. This is core to how the platform works. You can control what additional information appears on your profile through your settings.

Venue Owners

When you check in at a venue or join a table queue, the venue owner and their staff can see your username and basic profile information.

Legal Requirements

We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or ensure user safety.

4. Cookies and Local Storage

We use cookies and browser localStorage to keep you signed in, remember your preferences (such as theme and persona settings), and maintain session state. We do not use third-party advertising cookies. You can clear cookies and localStorage through your browser settings, though doing so may require you to sign in again.

Advertising

Free-tier users may see promotional banners within the app. These are served internally by Cue'd Up and do not involve third-party ad networks or tracking. We do not sell your data to advertisers. Verified and Pro subscribers do not see ads.

Data Storage

We store your data on secure servers provided by Supabase (hosted on AWS). Payment processing is handled by Stripe. Email communications are sent via Resend. We do not store your payment card details — those are held securely by Stripe.

5. Data Retention

We retain your account data and game history for as long as your account is active. If you delete your account, we will remove your personal information from our systems within 30 days, except where we are required by law to retain certain records (e.g., transaction history for tax purposes).

Aggregated, anonymized data (such as overall platform statistics) may be retained indefinitely.

6. Your Rights

You have the right to:

• Access your data — Request a copy of the personal information we hold about you
• Export your data — Download your game history, stats, and profile information
• Delete your account — Permanently delete your account and associated data
• Correct your data — Update inaccurate or incomplete information
• Withdraw consent — Revoke location permissions or other optional data collection at any time

To exercise any of these rights, contact us at kyle@cuedupapp.com.

7. Data Security

We take reasonable measures to protect your information, including encrypted connections (HTTPS), row-level security on our database, and secure authentication through Supabase Auth. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Cue'd Up is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are under 13, do not create an account or use our services.

If we learn that we have collected personal information from a child under 13, we will delete it immediately. If you believe a child under 13 has provided us with personal information, please contact us at kyle@cuedupapp.com so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page and, for significant changes, notify you through the platform or by email. Your continued use of Cue'd Up after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: